Privacy policy
rad owl LLC (“rad owl”, “we” or “us”) takes protecting your privacy and data seriously. This Privacy Policy (our “Privacy Policy”) discloses how we collect, protect, use, and share information gathered about you on our website, along with information on how to contact us.
We aim to earn your trust in all that we do, and hope that this Privacy Policy will increase your trust in our website.
TYPES OF INFORMATION WE COLLECTED AND WHEN
There are activities on our website where the collection of Personally Identifiable Information (PII) is necessary. Those actions include making a purchase; signing up for our newsletter; entering a giveaway; creating an account on our site, and submitting a contact or quote form.
Personal data we collect includes:
name, email, telephone number, and shipping/billing address.
We do not collect:
payment information (which is processed through PayPal and Stripe) and passwords (which are fully encrypted and stored by Squarespace).
Additionally, when you make an order on our website, we can access your IP address and anonymized Google Analytics information about how you navigate our site which we may use to make our services better (more on this in the section 'USING COOKIES AND GOOGLE ANALYTICS').
CHILDREN’S PRIVACY
We do not knowingly collect personal information online from children under the age of 13. We will remove any information about a child under the age of 13 if we become aware of it.
MANAGEMENT OF YOUR PERSONAL DATA
Retention of your personal data:
Personal data is retained securely and indefinitely, and you may request that we delete your data at any time.
Managing your personal data:
You have the right to request access to your personal data, correction of your personal data if it is incomplete or inaccurate, or deletion or restriction of your personal data, at any time by contacting us at hello@radowl.com.
You can remove your email from our MailChimp mailing list at any point by unsubscribing at the bottom of any email.
USING COOKIES AND GOOGLE ANALYTICS
rad owl collects information - which may include personal data - from your browser when you visit our website using cookies and Google Analytics. Cookies and Google Analytics enable us to identify how often you visit our site, what pages you visit, what other sites you used prior to coming to our site, and allow us to identify your device when you move between different websites and applications so that we can help you find products you might be most interested in, or serve targeted advertising and marketing offers to you. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
WHO WE SHARE YOUR INFORMATION WITH
We use third-party companies to help us complete your order, facilitate fulfillment, and advertise and/or market our products. These third-party companies include:
Squarespace: to facilitate online orders
Mailchimp: email marketing platform
FedEx, USPS, DHL, UPS: shipping services
PayPal & Stripe: payment collection service
Facebook, Google, Bing and Twitter: advertising services
Some of these companies are given access to some or all of the information you provide us, and some may use cookies or other tracking technologies on our behalf. These companies are restricted from using your information in any manner other than in helping us to target advertising or to deliver or provide you with our products.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time for any reason (most likely to add or remove third-party companies from the list with whom we share your information). We will change the "Last Updated" date above any time changes to our Privacy Policy are made. You should consult this Privacy Policy regularly for any changes.
HOW TO CONTACT US
We welcome questions, comments, and concerns about our Privacy Policy and privacy practices.
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us by email at hello@radowl.com.